Privacy policy

At TITAN FRANCE, located Route de Vassy, 61100, Saint-Georges-des-Groseillers (hereinafter ” TITAN FRANCE ” or ” we “), we care about your privacy and are committed to making the confidentiality of your data one of our priorities. As the data controller, we have drawn up this privacy policy (hereinafter the ” Policy “) in order to be transparent about how we collect and use the data of our customers and/or users (hereinafter together ” you ” or ” your “) of our website: https://titanfrance.com (hereinafter ” the Site “) and to inform you of your various rights.

 

  • WHAT IS PERSONAL DATA?

Personal data is any information that enables you to be identified, either directly or indirectly. This may include your surname, first name, postal address, e-mail address, telephone number and the IP address of your computer (hereinafter referred to as ” Personal Data ” or ” Data “).

 

  • WHY DO WE USE YOUR PERSONAL DATA AND HOW LONG DO WE KEEP IT?

In order to simplify the presentation of the characteristics of the processing carried out, we present in the table below the reasons for which we process your Personal Data (purposes), our justifications for the processing (legal bases) as well as the period during which we use them (retention period).

 

Purpose Legal basis Retention periods
When you order a TITAN FRANCE product via the Site, by telephone or by email
Order management Contract performance Duration of contractual relationship
After-sales service management
Optional satisfaction surveys Our legitimate interest in improving our products Time required to achieve survey objective
Management of our commercial prospecting Our legitimate interest in providing you with information about products similar to those you have already purchased 3 years from your last contact with us
Managing our accounting obligations Legal obligation Duration in accordance with legal obligations or statutory deadlines
Litigation management Our legitimate interest in providing evidence in the event of litigation Duration of legal statute of limitations
When you browse the Site
Creating and managing your user account Contractual performance Until you delete your account, or, if you no longer use it, once it is considered inactive (after two years of inactivity), unless you object.
Managing your contact requests Our legitimate interest in responding to your requests and solicitations Time required to respond to your request
Management of the Site and your browsing on the Site through the use of cookies Our legitimate interest in ensuring the proper functioning of the Site For no longer than 6 months

 

  • WHAT PERSONAL DATA DO WE COLLECT?
Category of interaction Categories of Personal Data collected
When you order a TITAN FRANCE product via the Site, by telephone or by e-mail
  • Your first and last name, e-mail address, delivery address, telephone number, company name, order history, invoices relating to your orders, as well as any comments you may write to accompany your order.
When you browse the Site
  • Your first and last name, e-mail address, telephone number, company name, order history, password hash, type of terminal used, as well as your browsing data collected by cookies, such as your IP address.

 

  • HOW DO WE USE COOKIES?

The Site places purely technical cookies on your terminal to enable the Site to function properly (e.g. to store your order basket, optimize the display of Site pages and display the Site in your preferred language). For your information, a cookie is a small text file or tracer deposited on your browser which allows your terminal to be identified and recognized during your next visits and to provide you with a better browsing experience. These cookies are placed on your terminal by the Site, or by third-party transmitters, when you visit certain parts of the Site or when you use certain of its functions.

 

  • WHO WILL RECEIVE YOUR PERSONAL DATA?

Your Personal Data is passed on within our various departments (notably logistics and sales), to the only persons authorized, by virtue of their position, to process it. They are also transmitted to our external service providers (such as our hosting provider), acting in our name and on our behalf. We ensure that these service providers provide the necessary guarantees to ensure the security and confidentiality of your data. When required by law, we may also transmit your Personal Data to an administrative authority or an authorized public body (e.g. tax authorities).

 

  • IS YOUR PERSONAL DATA TRANSFERRED OUTSIDE THE EUROPEAN UNION?

As a matter of principle, we only process your Personal Data within the European Union. However, we may transfer your Personal Data to external recipients who may be located in countries offering different levels of Personal Data protection. In such cases, we undertake to ensure that appropriate safeguards are in place, such as signing the standard contractual clauses adopted by the European Commission, accompanied if necessary by additional measures to ensure their effectiveness. You can request further information on the safeguards in place by sending us an e-mail to the address given in section 7 below.

 

  • WHAT ARE YOUR ABOUT YOUR PERSONAL DATA?

In accordance with current regulations, you have the right to access, rectify or request the deletion of your Personal Data. You also have the right to limit or object to the processing of your Personal Data. In addition, you may withdraw your consent to the sending of commercial communications by electronic means at any time. In certain circumstances, you also have the right to the portability of your Personal Data. The right to portability allows you, when the processing of your Personal Data is based on your consent or on a contract and is carried out using automated processes, to obtain from us that your Personal Data be provided to you in a structured, commonly used and machine-readable format. Personal Data obtained in this way may then be passed on to another data controller without us having to raise any objections. You also have the right to define general or specific directives concerning the fate of your Personal Data after your death. Special instructions can be registered directly with us. General directives may be registered with a trusted third party certified by the CNIL. You may modify or delete these instructions at any time. You can exercise your rights by contacting us at the following e-mail address: contact@titanfrance.com. Should you consider that we are not respecting our obligations or your rights with regard to your Personal Data, you may lodge a complaint with the CNIL, in accordance with the applicable regulations. In the interests of confidentiality and the protection of your Personal Data, we will need to identify you in order to respond to your request. For this purpose, if there are reasonable doubts as to your identity, you may be asked to provide a copy of an identity document in support of your request.

 

  • ADDITIONAL INFORMATION

We reserve the right to modify this Policy at any time, taking into account the provisions in force regarding the protection of Personal Data. If you would like to receive further information about our handling of your Personal Data, you can send us your questions by e-mail to the following address: contact@titanfrance.com.